In this episode, Mike Pownall DVM MBA, Katie Ardeline BA CHRL and Sue Armstrong BA, CPCC, ACC reference and discuss an Article by Brenda Steinberg and Michael Watkins about Coaching Your People Through A Crisis. The article gives a great framework for discussion around how leaders can help their staff during these unprecedented times.
I created McKee-Pownall Equine Services with my wife, Dr. Melissa McKee, in 2002. Since then we have grown to include 4 equine hospitals. Even as a veterinary student I have had a strong interest in the business side of veterinary practice. I realized that having a strong business foundation in a hospital or clinic will give the framework to hire the best vets and staff and provide the best medical care. You can’t do that if the veterinary owner hates the business side of things or if the veterinary hospital is struggling to pay its bills because of poor financial management.