Article originally published in Horse and People Magazine October 2018 We love our horses. We love the companionship, the lessons they teach us, the…
Category: Client Management
An Effective Accounts Receivable System for Equine Veterinarians
We can all agree that equine veterinary practice is very hard work. What makes it even tougher after the long hours, fractious horses,…
Veterinary Business Matters Podcast #26 – Optimal Client Communications with Dr. Colleen Best
I was moderating a session at the AAEP Business Education meeting in August when I heard a line from a presenter that made me…
Veterinary Business Matters Podcast #19 – Developing a Culture of Customer Service
Earlier this summer I sent one of our receptionists at our companion animal practice to a one day seminar on customer service hosted by…
An Inadvertent Lesson for Veterinarians on How Not to Generate Business
This week I would like to welcome Dr. Melissa McKee as a guest blogger. She had an interesting interaction last week that was…
Veterinary Practice Culture; create your own DNA
Every vet practice has a culture whether it is by intent or default. Simply defined, the culture is the DNA of the business, or…