About a year ago I began hearing more and more stories from students and young colleagues about some of the miserable ways they were treated…
Tag: culture
What’s The Problem With Millennials?
Picture Credit - When I tell other veterinarians that 98% of the people I work with are female, and 75% of our employees are…
Podcast with Joop Loomans on the EBMS 2016 in Australia
I am very excited to be one of the presenters at the Equine Business Management Strategies (EBMS) program in Sydney, Australia, May 1-5 2016.…
New Opportunities for Technicians in an Equine Veterinary Business
The following is an article I wrote for Partners in Practice, the digital veterinary business management magazine sponsored by Merck Animal Health. The article…
Veterinary Business Matters Podcast #19 – Developing a Culture of Customer Service
Earlier this summer I sent one of our receptionists at our companion animal practice to a one day seminar on customer service hosted by…
Veterinary Practice Culture; create your own DNA
Every vet practice has a culture whether it is by intent or default. Simply defined, the culture is the DNA of the business, or…