Skip to navigation Skip to content

Search for:

About
COVID-19 Resilience Guide
- Oculus COVID-19 Resilience Guide Episode 20: People At Work
  
  Oculus COVID-19 Resilience Guide Episode 19 – Veterinary Business Education
  
  The 2 Rules of Hiring
  
  Oculus COVID-19 Resilience Guide Episode 18 – What We Are Learning About Telemedicine In Veterinary Medicine
Human Resources
- Hire The Smile 22: Managing Disruptive High Performers in Your Vet Practice
  
  Hire The Smile 21: Employee Goals to Improve Practice Performance
  
  Hire The Smile 20: Making Difficult Conversations Easier
  
  Using Feedback To Your Advantage
Coaching
- Oculus COVID-19 Resilience Guide Episode 14: How To Prepare To Have Conversations With Your Staff
  
  Oculus COVID-19 Veterinary Resilience Guide Episode 11: Grief and Frustration with Katie Ardeline and Sue Armstrong
  
  Vulnerability
  
  Set your employees up for success: focus on their strengths, not their weaknesses
Management
- The Value of Leading with Values & Purpose During the CV-19 Lockdown
  
  Oculus COVID-19 Veterinary Resilience Guide Episode 7: Robert Magnus DVM, MBA
  
  Summary of Key Note Speaker AAEP: Abraham Verghese
  
  Mars’ Forward Vertical Integration Strategy!
Marketing
- The Value of a Great Veterinary Brand
  
  Is Your Veterinary Business Spending Too Much to Get Clients?
  
  Bronwyn Zuchowski on Creating Customer Profiles – Podcast
  
  Social Media is The Last Thing your Business Should Do
Podcasts
- Hire The Smile 22: Managing Disruptive High Performers in Your Vet Practice
  
  Hire The Smile 21: Employee Goals to Improve Practice Performance
  
  Hire The Smile 20: Making Difficult Conversations Easier
  
  Using Feedback To Your Advantage
Contact
- Speaking

Home ⁄ OVMA

Tag: OVMA

Client Management

Veterinary Business Matters Podcast #19 – Developing a Culture of Customer Service

August 9, 2012 June 27, 2013by Mike Pownall DVM MBA

Earlier this summer I sent one of our receptionists at our companion animal practice to a one day seminar on customer service hosted by…

Read More Veterinary Business Matters Podcast #19 – Developing a Culture of Customer Service

0 Share

Facebook
Twitter
Google Plus

Recent Podcast Episodes

Dr. Karen Bolten @thebusinessvet
Reinventing Your Veterinary Business Strategy
Bullying and Shaming in Veterinary Medicine – The VBM Podcast with Dr. Betsy Charles
Bronwyn Zuchowski on Creating Customer Profiles – Podcast
Bronwyn Zuchowski on Customer Profiles

Newsletter Sign Up

Opt In Subscribe Unsubscribe

First Name

Last Name

Email address:

Leave this field empty if you're human:

Recent Posts

Hire The Smile 22: Managing Disruptive High Performers in Your Vet Practice
Hire The Smile 21: Employee Goals to Improve Practice Performance
Hire The Smile 20: Making Difficult Conversations Easier
Using Feedback To Your Advantage
Hire the Smile 18: A Practical Solution for Veterinary Burnout with Dr. Ivan Zakharenkov

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.

To find out more, including how to control cookies, see here: Cookie Policy

Follow Us
Subscribe
Follow Us
Follow Us